Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and accessories.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within North America. International orders may take 10-21 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original, unworn condition with all packaging included. Please note that custom-made pieces are final sale.
Are your jewelry pieces hypoallergenic?
Yes, we prioritize quality materials. Most of our collections are crafted from lead-free and nickel-free materials, such as 925 Sterling Silver and high-grade stainless steel, to ensure they are safe for sensitive skin.
Do you offer a warranty on your products?
NOGU provides a 1-year limited warranty against manufacturing defects. If your piece experiences any structural issues within one year of purchase, we will replace it for you.
How should I care for my NOGU jewelry?
To maintain the brilliance of your pieces, avoid contact with harsh chemicals, perfumes, and water. We recommend storing your jewelry in its original pouch and cleaning it gently with a soft microfiber cloth.
Can I track my shipment?
Absolutely. Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey in real-time.